Shipping policy

At SHAUN GREEN, we are dedicated to providing a fast, secure, and transparent shipping experience for all customers. Below is our detailed shipping policy covering order processing, international delivery, fees, customs, packaging, and after-sales support.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We arrange packaging and shipment promptly to minimize your waiting time and ensure you receive your premium New Zealand seafood in the best condition.
2. International Shipping & Delivery Time
We offer reliable international shipping to most countries and regions worldwide. Our standard international delivery generally takes 7–14 business days, depending on local logistics efficiency, destination location, and peak shipping seasons.
For customers who need faster delivery, we provide an expedited shipping option at checkout for urgent orders.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on your total order weight, package size, and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees or extra charges.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or local processing fees, which are determined and charged by your local customs authority. These additional fees are the recipient’s responsibility.
We highly recommend customers check the local import regulations and tax policies of your country/region before placing an order to avoid unexpected charges or delivery delays.
5. Professional Packaging & Shipping Protection
As a seafood supplier, we adopt professional, high-strength, shockproof, and fresh-keeping packaging materials to fully protect your products during international transit. Our customized packaging effectively avoids damage, extrusion, and leakage during long-distance transportation.
For high-value orders, we support optional shipping insurance, which can be selected directly at checkout to provide full protection for your purchase and bring you extra peace of mind.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and items immediately upon delivery. If you receive damaged, deformed, or leaked packages, please take clear photos, refuse to sign for the parcel, and contact our customer support team promptly.
If you find any product quality problems or defects after signing for the order, please submit a support request with relevant photos and videos to us within 48 hours after delivery. We will verify the situation quickly and provide reasonable solutions including refund, replacement, and other after-sales services.
7. Customer Shipping Assistance
If you have any questions about order shipping status, logistics tracking, customs clearance, delivery delays, or policy details, our professional customer support team is always ready to help. Feel free to contact us anytime for fast and professional replies.
SHAUN GREEN always optimizes our logistics and shipping system to bring every customer a faster, safer, and more worry-free online seafood shopping experience.